Returns & Refunds

Change of mind

Braiders Tools N More does not voluntarily accept returns, exchanges, cancellations, or refunds simply because a customer changes their mind after purchasing a correctly supplied, working product.

Product inspection

We inspect products and, where applicable, test them before dispatch or collection to help ensure they are supplied in good working condition. This does not mean that defects can never occur.

Defective or not-working items

If an item is supplied defective or is not working as intended, please contact us as soon as reasonably possible and include your order number.

We may ask for reasonable information needed to verify the issue. Once a defect is verified, our normal commercial remedy is to replace the defective item with the same item, subject to availability. If the exact item is unavailable, we will discuss the next steps with you.

Refunds

Braiders Tools N More does not voluntarily provide a cash refund where an appropriate replacement can be provided.

Applicable law

Nothing in this policy limits any right or remedy that a customer is entitled to under applicable law.